Contact Information

At Poronshop, we value every customer and are committed to providing timely and professional support. If you have any questions about your order, shipping, returns, products, or any other inquiries, please feel free to contact us.

Customer Support

Store Name
Poronshop

Email
schartehollerman9152@outlook.com

Phone
+33 7 58 83 58 50

Business Address
40 Rue Jean Bart
59420 Mouvaux
France

Customer Service Hours

Our customer support team is available during the following business hours:

Monday – Friday: 9:00 AM – 6:00 PM (Central European Time, CET/CEST)

Saturday, Sunday & Public Holidays: Closed

We aim to respond to all customer inquiries within 1–2 business days.

Before Contacting Us

To help us assist you as quickly as possible, please include the following information in your email:

• Your full name

• Your order number

• The email address used to place the order

• A detailed description of your question or issue

• Photos (if your inquiry relates to a damaged, defective, or incorrect item)

Frequently Asked Questions

For information regarding shipping, returns, refunds, or our terms and policies, please visit the relevant pages on our website:

• Shipping Policy

• Return & Refund Policy

• Terms of Service

• Privacy Policy

• Terms of Sale

We appreciate your trust in Poronshop and look forward to assisting you.